Quick Books company file locked up.

What causes the quick books abort message for the company file?  Here is an example message you might get.

This is a common error and a known QB problem.  The problem could have many root causes ranging from a lost connection to the database server, a local pc hardware or software problem, etc.

The result is often a corrupted company file.  So, if you are hosting the QB company file on your server you must fix the problem.  If the QB and company files are hosted off premise then your hosting support team should fix the problem.

Here is the basic approach you must take to fix this:

1) Download and run the QB company file diagnostic repair tool.

     http://support.quickbooks.intuit.com/support/Articles/HOW12723

2) Delete the transaction log file and try to launch QB again.  Delete only the QBW.TLG file. It will look like this, company.QBW.TLG.

3) Finally if all else fails you must restore from a backup.

You should be doing full company file backups at the very least each night on a scheduled basis.  Multiple backups stored in multiple locations is a must.

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One Response to Quick Books company file locked up.

  1. Randy says:

    This has been a problem for me for years. and I have yet to find a solution. I have run the diagnostic tool, deleted TLG and ND files, sent the file to Quickbooks to fix – nothing has worked for me yet. I figured it was because I was bouncing in and out of companies so often. This usually happens when I have logged in remotely.

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